REFUND & CANCELLATION POLICY
Effective Date: June 2026
Customer Satisfaction Commitment
At Revive Art OPC Private Limited (“Revive Art”, “Company”, “We”, “Us”, or “Our”), we are committed to delivering quality signage, branding, printing, fabrication, and visual communication solutions.
As a significant portion of our products are custom-manufactured and produced according to individual customer specifications, this Refund & Cancellation Policy outlines the conditions governing cancellations, refunds, replacements, exchanges, and related matters.
By placing an order through our website, quotation, email, WhatsApp, telephone, or any other communication channel, you acknowledge and agree to this policy.
1. ORDER CANCELLATION
Customers may request cancellation of an order before:
- Artwork approval
- Production planning
- Material procurement
- Manufacturing activities
- Printing processes
have commenced.
Cancellation requests must be submitted in writing through email or official communication channels.
Cancellation requests are subject to review and approval by Revive Art.
2. CUSTOMIZED & MADE-TO-ORDER PRODUCTS
Most products supplied by Revive Art are manufactured according to customer requirements.
Such products may include:
- Safety Signage
- Industrial Signage
- ACP Sign Boards
- Acrylic Sign Boards
- LED Signage
- Glow Sign Boards
- Vinyl Graphics
- Wallpaper Printing
- Corporate Branding Materials
- Laser Cut Products
- CNC Fabricated Products
- Display Systems
- Customized Printing Solutions
- Personalized Products
Once artwork approval has been provided or production has commenced, such orders cannot normally be cancelled, modified, exchanged, returned, or refunded.
3. ARTWORK APPROVAL RESPONSIBILITY
Customers are responsible for verifying and approving:
- Dimensions
- Spelling
- Text Content
- Contact Details
- Layout
- Graphics
- Design Elements
- Material Selection
- Color Selection
Revive Art shall not be responsible for errors approved by the customer prior to production.
Orders requiring re-production due to customer-approved errors may be treated as new orders and charged accordingly.
4. REFUND ELIGIBILITY
Refund requests may be considered only under the following circumstances:
Company Error
Where Revive Art has supplied:
- An incorrect product
- Incorrect specifications
- Incorrect quantity
- Incorrect material
Duplicate Payments
Where a customer has unintentionally completed multiple payments for the same order.
Manufacturing Defects
Where substantial manufacturing defects are verified by the Company.
Undelivered Orders
Where an order cannot be fulfilled due to circumstances solely attributable to Revive Art.
All refund requests are subject to verification and approval.
5. REPLACEMENT ELIGIBILITY
Replacement may be offered instead of a refund where appropriate.
Replacement requests may be considered in cases involving:
- Manufacturing defects
- Printing defects
- Incorrect products supplied
- Transit damage
- Material mismatch
Customers must notify Revive Art within 48 hours of receiving the shipment.
Requests submitted after this period may not be accepted.
6. CLAIM SUBMISSION REQUIREMENTS
To process a refund or replacement request, customers may be required to provide:
- Order Number
- Invoice Copy
- Product Photographs
- Packaging Photographs
- Description of the Issue
- Supporting Documentation
Failure to provide adequate evidence may result in rejection of the claim.
7. NON-REFUNDABLE PRODUCTS
The following products are generally non-refundable and non-returnable:
- Customized Products
- Personalized Products
- Printed Products
- ACP Sign Boards
- Acrylic Sign Boards
- Wallpaper Prints
- Vinyl Graphics
- Laser Engraved Products
- Laser Cut Products
- CNC Fabricated Products
- Products manufactured according to approved artwork
8. NON-REFUNDABLE CIRCUMSTANCES
Refunds shall not be provided for:
- Change of mind
- Customer-approved design errors
- Customer-approved spelling mistakes
- Customer-approved dimensions
- Color variations within industry-standard tolerances
- Delays caused by third-party logistics providers
- Improper installation
- Improper handling
- Product misuse
- Unauthorized modifications
9. REFUND PROCESSING
Approved refunds shall be processed through the original payment method used during the transaction.
Typical refund processing timelines:
- Payment Gateway Transactions: 7–10 Business Days
- Bank Transfers: Subject to Banking Processing Timelines
Actual credit timelines may vary depending upon:
- Banking Institutions
- Card Issuers
- Payment Gateways
- Financial Service Providers
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Revive Art OPC Private Limited shall not be liable for:
- Business losses
- Indirect damages
- Consequential damages
- Loss of profits
- Loss of opportunities
- Third-party installation issues
- Delays beyond Company control
The Company’s maximum liability shall be limited to the amount paid for the specific order giving rise to the claim.
11. COMPANY DISCRETION
Revive Art reserves the right to:
- Investigate claims
- Request supporting evidence
- Reject fraudulent requests
- Approve partial refunds
- Offer replacements instead of refunds
- Determine the appropriate resolution based on individual circumstances
The Company’s decision regarding refund and replacement requests shall be final.
12. CONTACT FOR REFUND REQUESTS
For cancellation, refund, replacement, or claim-related assistance, please contact:
Revive Art OPC Private Limited
16, Saurabh Bungalows,
Near Anandvan Flat,
Borsad Chokdi,
Anand – 388001, Gujarat, India
Phone: +91 91295-95291
Email: info@reviveart.in
Website: www.reviveart.in
By placing an order with Revive Art OPC Private Limited, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.